Refund Policy

Last updated: November 9, 2026

We want you to be confident when purchasing an alphaMountain threatYeti subscription. This policy applies to threatYeti Pro subscriptions and threatYeti Intelligence API subscriptions purchased directly through threatYeti.

Subscription refunds

You may request a refund within 14 calendar days of an initial purchase or renewal. If approved, we refund the applicable subscription charge to the original payment method. Refunds are generally limited to the current billing period and may be reduced or declined when the service has been substantially used.

Cancelling a subscription stops future renewals but does not, by itself, refund the current billing period. Your access normally continues through the period you have paid for.

Intelligence API usage

Intelligence API requests, lookups, enrichments, exports, and other metered usage consumed before a refund request are non-refundable. Unused prepaid API credits may be eligible for a refund when requested within 14 days of purchase, subject to review.

We may provide a credit or refund for the affected portion of a billing period when a material, alphaMountain-caused service failure prevents access to a purchased service. This does not make already-consumed API usage refundable.

Billing errors and unauthorized charges

Duplicate, incorrect, or unauthorized charges are handled separately from the usage limits above. Please contact us promptly so we can investigate and correct the charge where appropriate.

How to request a refund

To request a refund, contact us with the account email address, order or invoice ID, charge date, and a brief explanation. We aim to acknowledge requests within 3 business days and make a decision within 10 business days. Approved refunds are sent to the original payment method; your payment provider may require additional time to post them.

This policy does not limit any refund, cancellation, withdrawal, chargeback, or other rights that cannot be excluded under applicable law.